General support
Response time: 24–48 hours on weekdays. Max plan subscribers: priority within 1 business day.
Support
Get in touch
We're a small team building SOptim for Shopify merchants. Real humans read every message.
Privacy & data requests
GDPR, CCPA, or other data rights requests. Response within 30 days.
[email protected]
Subject: "Privacy Request"
Legal & DPA inquiries
DPA signing, sub-processor questions, or legal compliance.
[email protected]
Subject: "Legal" or "DPA"
Bug reports & feature requests
Or use the feedback link inside the SOptim Shopify app.
[email protected]
Subject: "Bug" or "Feature"
Partnership & press
[email protected]
Subject: "Partnership" or "Press"
What to include for fastest support
- Your Shopify shop domain (e.g. your-store.myshopify.com)
- SOptim plan (Free / Grow / Scale / Max)
- Description of the issue or question
- Screenshots (if applicable)
- Browser and operating system (for technical bugs)
Self-help resources
- 📚 Documentation: coming soon
- 📈 Status page: coming soon
- 📝 Changelog: coming soon
Business address
SOptim
Singapore
Hours
Our team operates across timezones. Email is the fastest way to reach us. We do not currently offer phone or live chat support.